FAQs

Frequently Asked Questions (FAQ) — Ivory & Co.

1) How long does shipping take?

Delivery times vary depending on your location, but orders typically arrive within the estimated timeframe shown on each product page. You can always view the approximate delivery window before completing your purchase.

2) How can I track my order?

Once your order has been processed and shipped, you will receive an email with your tracking number. From there, you can check the status of your package at any time.

3) Can I modify or cancel my order?

Yes, as long as your order has not been processed yet. Contact us as soon as possible through our store’s contact form and we’ll be happy to assist you.

4) What should I do if my product arrives damaged or defective?

Your satisfaction is our priority. If your item arrives with any issue, please contact us within the first 7 days and include photos of the product. We will send you a replacement at no additional cost.

5) Do you offer a warranty?

Yes. All our products include a quality guarantee, backed by our commitment to offering functional, aesthetic, and long‑lasting items.